Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, billing information
• Service Configuration: AI agent settings, call scripts, business hours, routing rules
• Integration Data: API keys, webhook URLs, third-party service credentials
• Communication Content: Support tickets, feedback, correspondence with our team

1.2 Information Collected Automatically

• Call Data: Phone numbers (caller and recipient), call duration, timestamps, call recordings, transcriptions
• Usage Data: Service usage patterns, feature utilization, performance metrics
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, crashes, system activity, referral URLs

1.3 Information from Third Parties

• Payment Processors: Transaction information from Stripe or other payment providers
• Integration Partners: Data from connected services (CRM systems, calendars, etc.)
• Analytics Providers: Aggregated usage and performance data

2. How We Use Your Information

2.1 Service Delivery

• Process and route phone calls according to your configuration
• Generate transcriptions and analytics for your calls
• Integrate with your chosen third-party services
• Provide customer support and technical assistance

2.2 Service Improvement

• Analyze usage patterns to improve our AI models
• Develop new features and functionalities
• Optimize service performance and reliability
• Conduct research and analytics

2.3 Business Operations

• Process payments and manage subscriptions
• Send service-related communications
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in these circumstances:

3.1 Service Providers

• Infrastructure: Cloud hosting providers (AWS, Google Cloud)
• Communications: Email service providers, SMS gateways
• Analytics: Usage analytics and monitoring services
• Payment Processing: Stripe and other payment processors

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Respond to emergency situations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active plus 90 days
• Call Recordings: Retained for 90 days by default (configurable)
• Call Metadata: Retained for 2 years for analytics
• Billing Records: Retained for 7 years per tax requirements
• Marketing Data: Until you opt-out or request deletion

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure: Secure cloud infrastructure with regular security audits
• Monitoring: 24/7 security monitoring and intrusion detection
• Compliance: SOC 2 Type II compliant infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Call Recording Notice

We provide features to help with compliance:

• Automatic recording disclaimers
• Configurable retention periods
• On-demand deletion capabilities
• Detailed access logs

8. International Data Transfers

Your information is processed and stored in the United States where our servers are located. By using our services, you consent to the transfer and processing of your information in the United States.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for service functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality. For more details, see our Cookie Policy.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly. If you believe we have information from or about a child, please contact us.

11. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes

Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Information